Refund Policy

Last updated: 1 September 2026

1. Overview

AKITAKI is pay-as-you-go: you buy prepaid credit with a voucher and pay for calls from it. There is no subscription, so there is nothing to cancel. This page explains how our money-back guarantee works and when refunds apply. Please read it together with our Terms.

2. Who We Are

AKITAKI is operated by ANSEKO LLC, 30 N Gould St Ste N, Sheridan, Wyoming, 82801, United States (registration address; correspondence by email). Contact: hello@akitaki.com

3. How Vouchers Work

• Vouchers come in four amounts: $10, $25, $50, and $100.
• Credit is added to your organization's balance immediately after a successful purchase.
• Credit never expires. No monthly fees, no auto-charges, no minimum balance.
• You are charged only when you make calls — per minute, at the rate shown to you before the call connects.

4. The Money-Back Guarantee

Your first top-up is on us if you're not happy. The exact rules:

• 1. Buy the $10 voucher as your very first top-up. That's the purchase that qualifies.
• 2. Try the Service. Make calls. If you're not satisfied, request a refund — no questions asked.
• 3. We process your refund within 24 hours. One refund per person, ever.

If your first top-up is $25, $50, or $100 instead of the $10 voucher, the guarantee doesn't apply. Start with $10 to keep the safety net.

When we process a guarantee refund, the refunded voucher's credit is removed from your balance and the money is returned to the original payment method.

5. How to Request a Refund

Email us at hello@akitaki.com from the address on your account, telling us you'd like the money-back guarantee. We'll confirm your first purchase was the $10 voucher and process your refund within 24 hours.

6. Other Refunds

Beyond the guarantee, we do not offer refunds:

• No refunds for vouchers other than the qualifying first $10 voucher.
• No partial refunds for unused credit.
• No refunds for calls already made — calls are billed per minute as you use them.
• No refunds for the free trial minute — it costs you nothing.

7. Statutory Rights

Nothing in this policy limits rights you may have under the law of your country of residence — for example, withdrawal or refund rights for consumers in the EU or UK. Where the law gives you a right to a refund, we will honor it.

8. Payment Processing

Payments are processed by Creem, our Merchant of Record. We never see or store your payment card details. Refunds are returned through Creem to the original payment method.

9. Changes

We may update this policy. Changes are posted on this page with an updated date. The rules of the guarantee in force at the time of your first purchase are the rules that apply to it.